Cancellation & Refund

Overview

 

Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned.

 

Additional non-returnable items:

 

• Gift cards
• Downloadable software products

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

For refund you need to WhatsApp your details at +918240399503.

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Then after we need your bank account details for procession payment if your refund get approved.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at help.shop24u@gmail.com or WhatsApp at +918240399503 

 

Sale items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help.shop24u@gmail.com and send your item to: 4,Biplabi Anukul chandra Street, Gr Floor, Near Sabir’s Hotel, Chandni Chowk, Kolkata – 700072

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

 

Shipping returns

 

To return your product, you should courier your product to: 4,Biplabi Anukul chandra Street, Gr Floor, Near Sabir’s Hotel, Chandni Chowk, Kolkata – 700072

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

 

Contact us at help.shop24u@gmail.com for questions related to refunds and returns.